HagenKB

AquaClear motor repair

How do I fix my AquaClear motor. It has seized.

How do I fix my AquaClear motor. It has seized.
In many cases we have found that a motor will stop running simply because it has become clogged with debris. The first step would be to remove the motor from the media chamber by twisting it 1/4 turn and drawing it from the filter case. The motor will have the impeller in its impeller well. Carefully remove the impeller from the impeller well by grasping the Impeller fans gently and drawing the impeller assembly up and out of the impeller well. Use a soft cloth or impeller brush to clean any debris that may have collected in the impeller well over time. Be careful not to bend or move the impeller shaft when cleaning the out the well. Rinse the well out in lukewarm clear running water to ensure all protein deposits are removed as well. Rinse the impeller of any deposits as well.

You can test the unit by replacing the impeller back into the impeller well and then briefly plugging in the motor to ensure the impeller spins. Do not run it dry for any length of time. Reassemble the filter by replacing the motor into the Filter case and turning it the 1/4 turn to lock it into place.

If the motor does not cause the impeller to spin when plugged in for a short time, or the inside of the impeller well is so rough that the impeller is difficult to remove or replace, you may need to replace the motor as per the terms of the limited warranty.

You will need to send your unit, along with your dated receipt as proof of purchase.

Before you send the unit in, please use the "Can't find an answer" section of this site to create a message to us. We will reply with the full details of how to submit your AquaClear motor for warranty work. Our return message will include address and Reference # to be prominently displayed to ensure your unit is processed as rapidly as possible.

Please note: We do require a copy of your dated sales receipt to properly process the return as a warranty request.

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